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Contact Us | ButDoc
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Get in touch

Question about a tool, a file that converted badly, or a format you would like us to support? Send it over — every message goes to a real person.

Email Us [email protected]
Response Time Usually within 1–2 business days
Please don't attach files Describe the problem instead — details below.





    Before you write: the quick answers

    A handful of problems come up again and again, and each has a fast fix that does not need us:

    • Your download did not appear. Check your browser's downloads folder and any pop-up blocker. Some mobile browsers save the file silently without showing a notification.
    • Converted text shows symbols like é instead of accents. That is a character-encoding mismatch in the source file. Re-save the original as UTF-8 and convert again.
    • Cells in a converted spreadsheet show ########. The column is narrower than the number it holds. Widen or auto-fit the columns in Excel before uploading.
    • The file is password-protected. An encrypted document cannot be read without its password. Remove the protection in the original application, save a copy, and upload that.
    • Text is missing from a converted presentation or PDF. It is probably part of an image rather than real text. If you cannot place a cursor in it, it needs OCR rather than conversion.

    Reporting a conversion problem

    If a tool gave you a wrong result, we would genuinely like to know — it is how the tools get better. To track it down quickly, tell us:

    • Which tool you used, and the address of the page.
    • The source file's format and rough size — for example, "a 3 MB .docx of about 40 pages".
    • What you expected, and what you got instead.
    • Your browser and device, if the trouble was with the page rather than the output.
    • A screenshot of the result, if the problem is visual.

    Please do not email us your documents. We do not need them, and email is not a secure way to send anything confidential. A clear description of the problem is more useful than the file itself. If we genuinely cannot reproduce an issue without a sample, we will ask — and only ever for a file you are comfortable sharing.

    What we cannot do

    Being straightforward about the limits saves everyone time:

    • We cannot recover a file you have lost. Uploads and their converted results are permanently deleted from our servers within 60 minutes, and there is no backup. Once that window has passed the file is genuinely gone. Always keep your original.
    • We cannot bypass a password or remove protection from a document you do not have the rights to.
    • We cannot give legal, financial or professional advice about the documents you process, including signed or certified ones.
    • We have no phone line. ButDoc is a small operation, and email gets you a considered answer faster than a queue would.

    Other reasons to get in touch

    Feature and format requests are welcome — if a converter you need is missing, say so, because requests genuinely shape what gets built next. For privacy questions, including requests to access or delete personal data, write to the same address; our Privacy Policy lists the full set of rights and how to exercise them. Advertising, partnership and press enquiries also reach us at [email protected].

    You may also find what you need in our FAQ, on the About page, or in our Terms of Use.